I really enjoy watching television. That may seem like an obvious statement to a lot of people; but let me assure you, I have a sincere love of television...
Tags: Mystery Shopping, SQM Canada, Customer Service, HMV, Digitalized Market
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I really enjoy watching television. That may seem like an obvious statement to a lot of people; but let me assure you, I have a sincere love of television...
Tags: Mystery Shopping, SQM Canada, Customer Service, HMV, Digitalized Market
I recently purchased a few items from my favourite online store the Ann Arbor T-Shirt Company . I don't normally buy a lot of things online...
Tags: Mystery Shopping, Customer Service, SQM, Ann Arbor TShirt Company, Online Shopping
There is nothing worse than being on a family trip and driving through the mountains in Virginia with a car that isn't working properly. The last time my family went on vacation that's exactly what happened...
Tags: Car Trouble, Vacation, Customer Service, SQM, Mystery Shopping
For my birthday I decided that all I wanted was DVD box sets of the television show Grey's Anatomy. Instead of buying them for me, my relatives decided to send money and gift cards...
Tags: Walmart, Mystery Shopping, Customer Service, SQM Canada, DVD Box Sets
A friend of mine decided to ditch the big two cell phone providers and go for a Telus phone plan. This happened 21 months ago when he moved to Toronto from London, Ontario where he went to school...
Tags: Cell Phone, Best Buy, Quality Control, SQM Canada, Mystery Shopping
Like many other College or University students in Ontario, I need assistance from the Ontario Student Assistance Program, which is more commonly known as OSAP, to pay my tuition fees...
Tags: Mystery Shopping, SQM, Quality Control, OSAP, College and University
When ever I need a basic clothing item, my first choice store is Old Navy. They have a great selection of durable basics, staples for every season, and can clothe every person in your family...
Tags: Mystery Shopping, SQM, Customer Service, Old Navy, Basics
Moving can be one of the most difficult tasks for a family or business. It's stressful, it's tedious and trying to find friends and family members who are willing to spend a day carrying around your heaviest furniture is nearly impossible...
Tags: SQM, Mystery Shopping, Customer Service, Moving, Ten Steps
Anyone who has moved before can understand how frustrating and daunting a process it can be. Whether you are moving homes, or businesses, or even if you are just heading to the cottage for the summer; moving can be a torturous experience filled with logistical nightmares...
Tags: Mystery Shopping, Quality Control, SQM Inc., Moving, Past Experiences
Sensors Quality Management Inc. has enjoyed it's current home at 895 Don Mills Road for the last eight years. The company has grown dramatically over these years and has enjoyed our fourth floor suite...
Tags: Note to shoppers, We're moving, Quality Control, SQM, Mystery Shopping
Several weeks before my vacation to Mexico I saw a Picaboo gift certificate available for sale on Groupon. As a passionate scrapbooker, I was interested in testing out this new technology that seems to be getting quite popular.
When I returned home from Mexico, I went onto the Picaboo website http://www.picaboo.com and followed their easy to use instructions for downloading the software and uploading my pictures. Being the perfectionist that I am, I knew I wanted to completely customise my book. As an avid scrapper, I was expecting this project to take several weeks. Wow, was I ever wrong! I uploaded the pictures and the website automatically placed all of the pictures across the bottom of the book creating a window for easy access. Truth be told, the slowest part of the process was sorting through all of my pictures on the camera to select the 200 pictures I could use in the book. I tend to take 4 to 5 pictures of the same thing, just in case one picture turns out better than the others.
The whole process took me about 4 to 10 hours including me reorganising each page a few times, showing it to friends for their opinions, and calling into their helpline to get tips on how to make the images on my lay flat pages look the best.
The site was easy to use, and the customer service people were incredibly knowledgeable and friendly. The book arrived in less time than the website told me it would, and my album looks fantastic! With fantastic quality and great customer service, Picaboo really exceeded my expectations. I can't wait to make my next book!
Tags: Mystery Shopping, Customer Service, SQM, Scrapbooking, Picaboo
While on vacation in Mexico we had the opportunity to enjoy life outside of our resort. As a couple who enjoys a good adventure we decided to try the Coba Extreme Tour. The tour consisted of: a trip to the Coba Pyramids complete with guided tour, rappelling into a Cenote (a lake inside of a cave), canoing across a lake, hiking in the forest, zip lining across a river, and the experience of a traditional Mayan ceremony...
Tags: Mystery Shopping, Customer Service, SQM, Sunquest, Travel
After looking around on Trip Advisor and several other resort rating sites, I had determined the hotel we were going to was just average. Boy was I wrong! The trip from the airport to our beautiful hotel nestled in the Mayan Riviera was uncomfortable (2 hours on a bus after a 5 hour flight), but the service, staff, and food were anything but...
Tags: Vacation, Trip Advisor, Customer Service, SQM, Mystery ShoppingLike most Canadian 20-somethings, I love to travel, but I am usually travelling on a budget. When I can, I travel using SQM's Evaluate It site to get 50% off hotels and flights, but sometimes I am not that lucky and need to use other means...
Tags: Travel, Sunwing, Quality Control, SQM, Mystery Shopping
Sometimes it feels like the world is a big place and we are all just ants on the giant ant hill called life. It is easy to slip into your own little bubble and forget that you are not alone. Every once in a while something remarkable happens and your perspective shifts. In my case, it was something small, but remarkable none the less...
Tags: Driving, Kindness, Customer Service, SQM, Mystery Shopping
After writing the “cheese-less poutine” blog, I wasn't expecting any kind of follow up from Pizza Pizza. I wasn't angry and I understand it was an honest mistake...
Tags: Follow Up Story, Pizza Pizza, SQM, Customer Service, Mystery ShoppingAs Toronto is becoming more and more multicultural, I sometimes wonder if the infrastructure of our grocery stores downtown can really handle the wide variety of products. As many of you know, today is Good Friday for some and for others it is the start of Passover.
If you are Jewish and celebrating Passover you...
A few weeks ago, a friend and I went to Pizza Pizza on our way to school. We had been to that location more than a few times for lunch. We'd always been greeted by friendly employees. They took our order efficiently and never seemed to judge us for ordering too much cheese and the most unhealthy toppings that you can imagine.
Tags: Mystery Shopping, Customer Service, SQM, Poutine, Pizza PizzaWe all understand that more and more people are using the Internet, On Demand, satellite, and rentals through their cable provider. It seems this is happening more than the old fashion way of buying or renting DVD's and Blu Ray discs. Surprisingly there still are some instances where people want to rent a traditional movie or at least I still do...
Tags: Mystery Shopping, Quality Control, SQM Inc., Bay St Video, Video RentalA video about a woman who was scammed while Mystery Shopping is quickly becoming popular, hopefully you have seen this, if not I will explain. This poor woman was duped by a fake mystery shopping company who had asked her to send money through Western Union...
Tags: Mystery Shopping, SQM, Customer Service, Mystery Shopping Scam, Western Union