David Lipton, the president of SQM is passionate about customer service. David often finds himself in interesting situations, and just like the average Joe, David loves to give a pat on the back to great companies, and forewarn his friends about the bad guys.  David wants to keep you in the loop, so I have decided to blog about his experiences! Sometime soon though, he make throw in a guest blog or two, so keep your eyes peeled...

Lipton's Cup of Knowledge*: Broil King

Recently Brandon from my local BBQ store was over doing minor service (see Wednesday's blog to hear more about the BBQ shop) and he noticed that the cook box (where the grills and gas burner are) was warped.  As a direct result, the grills were sitting lower into the bottom of the BBQ than they should be.  Brandon said he would go back to the store and order a new cook box for me.  A little shocked, since I wasn't expecting to shell out money for a major repair or new part that day, I hesitated. Brandon sensed my hesitation, and told me not to worry; the Broil King brand has a 25 year warranty on the cook box.  I couldn't believe it, my BBQ is over 9 years old!  When the BBQ part arrived; much to my surprise, they sent me an entire BBQ, everything except the stand.  Not only did they stand behind the product, but they exceeded my expectations. In a day and age when most companies don't take customers seriously, this was a pleasant turn of events...  Not to mention, they make a great product.

*Experiences written by Leah Krangle, experienced by David Lipton