Through the eyes of an Intern:

Recently I ordered a medium pizza from Pizza Hut. I asked for extra sauce. I did not specify that I wanted this sauce under the toppings, but I figured that would be a given. I also ordered some chicken and potato wedges, and the whole order came to around $32.

When the pizza was delivered I paid for it and then brought it inside and opened it up. Not only had the sauce been put on top of the toppings, but the pizza was not cooked. The crust was still doughy and it was inedible. As the delivery person had already left I called the restaurant back.

I was not expecting to have the issue resolved; I just wanted to let them know what had happened, and to inform them that for the most part, when people ask for extra sauce they mean under the toppings. The customer service representative apologized and sent out a second pizza. When it arrived not only was it cooked properly but it was a large, when I had ordered a medium! He also sent along a 2L bottle of pop for our inconvenience. A few minutes later, as we were sitting down to eat what was a now very delicious meal, the customer service representative called us at home. He expressed his appreciation for the kind and calm way I had informed him of the problem. He explained, he is used to people yelling and screaming at him when issues arise. He was so appreciative that in addition to replacing our order, he refunded my $32 as store credit for a future visit.

Pizza Hut's amazing customer service has kept me returning.

I think the true moral to this story is: that while it is right for us to expect good customer service and satisfaction when we have paid for something, it is just as important to be good customers. The people who work in these jobs, work long hard days just like we do, and put up with a lot of stress. Not one of us as customers would tolerate a customer service representative being rude or yelling at us or accusing us of something that really isn't our fault. It comes down to treating others the way you want to be treated. If we want customer service agents to deal with us kindly and respectfully and help us resolve our issues, we need to treat them in the same way. As my experience with Pizza Hut shows, such an occurrence may be so rare for customer service workers that they may be moved to show their appreciation in a very generous way.