David Lipton

I thought it was important to make mention of a company that exudes excellent customer service and that consistently provides the public with quality products...

Tags: Mystery Shopping, Customer Service, SQM, Trutech, High Quality

Every once in a while you come across a company, product, or service that is simply remarkable. Recently, I had such an experience that covered all three areas....a company that not only stands behind its products, but offers amazing customer service...

Tags: SQM, Mystery Shopping, J.A Henckels, Customer Service, Return Policy

TheraPearl makes hot and cold therapy packs that provide relief for aches and pains. These can include bruises, joint soreness, and my personal ailment migraines. Basically you get a pack and you can throw it in the fridge or microwave depending on what you need...

 

Tags: Customer Service, Hot and Cold Packs, TheraPearl, SQM, Sensors Quality Managment

After deciding to redo the driveway and front garden of our house, I had 12 landscaping companies come to my house to quote on a relatively decent sized project (See Part 1). Of the 12, not one company was professional enough to follow-up with me and provide an actual quote...

 

Tags: Land-Con, Landscaping, David Lipton, SQM Inc., Sensors Quality Managment

My wife and I decided to do some major front yard landscaping including widening our driveway. As per usual, I reached out to my colleges, friends, and even a few local businesses in the industry for referrals. I spoke to no less than 12 companies and had these landscapers come to my house to quote on a relatively decent sized project. Of the 12, not one company was professional enough to follow-up with me and or provide an actual quote...

Tags: Landscaping, Customer Service, David Lipton, SQM Canada, Sensors Quality Managment