SQM Blogs

One of my neighbours is an older gentleman who lives on his own. He spends a lot of time on his computer, and when problems occur he doesn't know how to fix them. Every once in a while I'll get a call asking if I can come fix something for him. Usually it's pretty simple – he can't find something or can't get a program to work. This time it was serious...

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Last week I decided I wanted a to purchase a new jacket. I have been wearing the same one for close to two years. I have made a few trips to a couple different malls but just had not quite found what I was looking for. When it comes to shopping for clothes I am probably one of the most picky people...

 

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Recently I posted a blog, “Bank of Montreal Makes Banking Easy”, about a customer service problem I had with my bank and how they solved the problem. Unfortunately, that was only one side of the story...

 

Tags: SQM, Cell Phone Fees, Mystery Shopper, Customer Service, Bank Fees

Ever find yourself in a situation where you just can't get through to a friend or family member because the information your telling them, regardless of it being true, is coming from you?
Flatter Me, to the rescue! Flatter Me is a company founded by Miriam Glassman, a flattery specialist. Currently situated in Montreal, her clientele is international as she has made calls to Russia, Australia and New Zealand essentially fulfilling requests of complimenting, reciting poetry or asking people out...

Tags: Gift Ideas, Valentine's Day, Mystery Shopper, Flatter Me, SQM

I recently went to the Corner House during Winterlicious. I called to make a reservation for Friday February 3^rd and was greeted by a recording saying the restaurant was full for the remainder of Winterlicious. Desperate to get a Friday reservation, I went on-line to “Open Table” and was able to get a 8:15 pm reservation for Friday. Thank goodness for on-line restaurant reservations!

 

Tags: SQM, Customer Service, Restaurants, Mystery Shopping, Winterlicious